IT Ops Manager

We’re looking for a proactive and solutions-driven IT Operations Manager to oversee and scale our internal tech infrastructure. This role will lead the charge on systems administration, security protocols, access management, and software tooling to ensure our growing remote-first team is always online, secure, and running smoothly.

The right candidate is equal parts technical expert, process optimizer, and calm-in-the-storm operator. If you’re passionate about streamlining workflows, enhancing system reliability, and getting ahead of issues before they become problems — we want to talk.

An A-Player in this role is someone who understands the fundamentals of high performance and treats their position with the same dedication and mindset as a pro athlete. They show up consistently with energy, enthusiasm, and a deep commitment to excellence—always focused on driving results, solving problems, and making an impact.

They are proactive in finding solutions to challenges, always seeking ways to grow, learn, and level up. They know that influencing others starts with self-leadership—by consistently showing up as the best version of themselves, they inspire those around them to do the same.

At Supra Human, top performers embody our values through their actions. They take extreme ownership of their work, treat every project like it’s their most important one, and always play to win.

Systems & Infrastructure

• Manage IT Stack: Maintain and improve all company tools, hardware, and internal infrastructure.
• Optimize Workflows: Identify friction points and implement new tools or automations to reduce waste and improve efficiency.
• Future Pacing Device Management: Manage computers, mobile devices, and other equipment for a distributed team using MDM software.

Security & Compliance

• Maintain Security Protocols: Own and enforce company-wide security best practices, including password policies, MFA, and access control.
• Access Management: Manage user provisioning and de-provisioning across tools and platforms.
• Audit-Ready Systems: Ensure systems are compliant with our security requirements and ready for external reviews when needed.

Support & Documentation

• Troubleshooting + Support: Serve as the first line of defense when tech issues arise. You’ll be the go-to problem-solver for our internal team.
• Knowledge Base: Document SOPs, processes, and troubleshooting guides to make the IT experience more self-serve and scalable.
• Training + Onboarding: Ensure new team members are set up with the tools and knowledge they need to hit the ground running.

• Experience: 5+ years in IT operations, systems administration, or a similar role, ideally in a high-growth or remote-first company.
• Tool Mastery: Comfortable working across platforms like Google Workspace, Slack, Zoom, Okta, Rippling, MDM tools, and more.
• Security Mindset: You don’t just fix problems—you think like an attacker and patch holes before they become threats.
• Calm Under Pressure: When something goes down, you’re the cool head who brings it back online with minimal disruption.
• Strong Communication: Able to clearly and efficiently communicate with both technical and non-technical team members.