Tap “Forgot Password” on the login screen, and we’ll email you a reset link. Still having issues? Email us directly at help@suprahuman.com.
Have a question? We’re here to help
If you ever get stuck, have billing questions, or just need to reach someone on our team, the fastest way is by email. Shoot us a note at help@suprahuman.com and someone from our team will get back to you.
How do I update my billing info or discuss my plan?
Email us at help@suprahuman.com and we’ll help you make adjustments.
Do you have a phone number I can call or text?
Right now, the best way to reach us is through email or directly in the app. Coaches and concierges do use text or message during onboarding, but that’s not our main support channel.
How do i contact my coach?
Your onboarding call has been scheduled by your Supra Rep. Please refer to the confirmation email for your onboarding date and time. You may also contact your coach within the app pre-onboarding. If you’re already onboarded, you’ll hear directly from your coach within 24 hours of your reach out (likely sooner). Most of your back-and-forth communications with your coach will happen in the app. For direct contact please message them within the app or reply to your welcome text message.
What’s a Private Concierge?
Clients are paired with a concierge who act as an extra support resource for questions, scheduling, or troubleshooting.
How long will it take to hear back?
Our team will respond within 24 hours.
Didn’t find your answer?
No worries — just email help@suprahuman.com and we’ll make sure you’re taken care of.
